Omnichannel Listening: Listen to customer activity across every channel and touchpoint – whether digital, call center or in-store – to build a truly omnichannel view of behavior.
Identity & Recognition: Connect and recognize customers, whatever the channel and wherever they are in their journey.
Realtime Orchestration: Deliver the right conversation at the right time. At scale, across all channels – and armed with all available context.
Customer Journey Analytics: Interrogate journeys along the way with AI-powered analytics and take corrective action at any time.
Thunderhead software is easy to integrate and scales with your existing systems without the need for special infrastructure.
