We make sure that users feel comfortable with our solutions, work efficiently with them and can fully exploit their potential. We provide user-friendly training materials to train admin users and end users and ensure that administrators always have an expert at their side.
We offer flexible support services with detailed monitoring during system roll-out and effective support in several languages once the solution is up and running. With our support, you always have one point of contact that takes care of your problem and solves it for you.
We offer 1st and 2nd level support and take over the triage for 3rd level support. We have a team in place that can quickly answer complex queries and provide solutions. With our 1st level support your users get help when they cannot get around a problem or have questions about the system. Our 2nd level support gets to the bottom of things and - together with your administrators - analyzes the source of the problem to get it solved. Our 3rd level support takes over the triage to ensure core system issues are resolved as quickly as possible.
Gartner says marketers utilize only 58% of their martech stack’s potential. The answer is not necessarily more technology, but the right training, fitting talent and well-defined system integration.
We ensure that you can analyze and evaluate system usage in order to make data-based optimizations.
We believe that marketing technologies must grow with the business and we help you configure and extend your software to meet your future needs.
For many years we have been supporting our customers with advice and assistance in all user questions concerning our technologies. In us, you have a single point of contact for the implementation and subsequent support in your daily business, as well as the right partner at your side to further develop your solution.
